Glam’s Involvement

Glam is earth and eco friendly, recycling all empty bottles and cans from our hair products. Also, the salon proudly donates all scrap hair from haircuts and extension services to Matter of Trust. Matter of Trust uses hair clippings to make large hair mats that are used to soak up oils spills in Alaska.

Appointments

We recommend that you make all appointments in advance to ensure desired provider availability, as well as to secure the time that works best for your schedule. We do require a credit card to secure your appointment(s). Please arrive 10 minutes before your scheduled appointment time in order to relax, read our menu, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).

Cancellations

We understand that emergency situations do arise and we will accommodate you in any way we can. If you miss or NO SHOW your appointment without giving at least a 24-hour notice, We kindly ask for a courtesy $40 cancellation fee, This is to help us pay employees that didn’t receive compensation. For your convenience, we provide either a confirmation call, text or email 24-48 hours prior to your appointment. We ask that you keep us informed of any changes in your contact information.

Cell Phones

We ask that all cell phones be set to vibrate before entering as a courtesy to other clients. We strive to provide a relaxing, private and undisturbed atmosphere at all times.

Disclaimer

All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular needs. If you have any questions on specific pricing, then we urge you to ask your service provider for pricing prior to your service.

Color Formulas and Hair Extension Color Match Numbers

If you should need your customized hair color formula or hair extension color match numbers at anytime we do offer the option of purchasing this information at a cost of $125. Our expertise is used to create our color formulations and choices and this expertise is derived from years of education and experience. These formulas and or numbers are the property of The Extension Boutique.

Gift Certificates

Gift certificates are available for your gift giving convenience and are offered in any amount of $25 or more. Gift certificates do not include gratuities and are not redeemable for cash. We will gladly gift wrap your gift certificate and or send it out to the special person.

Gratuities

Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All gratuity can be done in cash or check made out directly to your provider, or for your convenience may be added to your credit card upon check out. Gratuity envelopes are provided for your convenience at the reception desk. Please indicate on the envelope who the gratuity is for and who it is from, your provider will receive the envelope at the end of the day.

Guest Policy

In the service areas we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area. In addition, we ask that all children (not receiving a service) remain supervised in the reception area for their safety.

Hair Extension Services

If you are coming in for placement of any hair, we ask that you clarify you hair and blow dry straight prior to your appointment. If the clarification is not done prior to your appointment, and scheduling allows, we can clarify and blow dry for an additional cost of $25-$45 (depending on hair length and thickness). If you choose not to have us clarify, and you have not clarified, then Glam cannot guarantee the results of your hair extension service and would recommend for you to reschedule your appointment.

Payment Methods

We accept Visa, MasterCard, Discover, American Express, Debit Cards, and Cash. We DO NOT accept checks.

Product Guarantee

Returns within 7 days UNUSED WITH RECEIPT are accepted on all haircare products and will be given full exchange credit toward the purchase of another product within the same name brand.
Returns on hairdryers, flat-irons and curling irons must occur within 14 days of the original purchase date. Returned items must consist of all original packaging and be in original condition.
We cannot offer returns or exchanges on hair extensions, wigs, hair clip ins, hair accessories such as clips, brushes, combs, etc. Sales of those items are final.

Service Guarantee

We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 14 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we are happy for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different stylist, then we support and recommend that you do so. The entire Glam team’s talent is at your disposal and discretion.